Stock Clearance Portal Q&A

How To Open And Clean Delivery Packages During The Coronavirus Pandemic

  • Wash your hands with soap and water or sanitizer and wear an appropriate face mask before accepting packages.
  • Practice social distancing by maintaining a distance of at least 1.5m between you and others. No physical contact is allowed.
  • Consider opening the package outside and dispose of the outside packaging quickly.
  • After that, sanitize the products and any of the surfaces in your home that the packaging touched, by using either a disinfectant wipe or with an aerosol fogger.
  • After storing the contents of the packages, wash your hands for 20 seconds. Regularly wash your hands throughout the day.

Collection

No collections will be allowed during national lockdown.

You can collect your online order from our Johannesburg warehouse.

Please allow 2-4 hours for our sales representative to contact you regarding collection date and time.

Please bring your ID or drivers licence when collecting.
Prodist
58 Maple street
Pomona
Kempton Park, 1619

Delivery

Delivery by courier to your street address in town is free for an order above R500. Orders below R500 will be delivered at a premium of R65 including VAT.

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched 5-10 working days provided payment is validated.

Deliveries only in South Africa. Shipping will only be done to locations with a physical street address in cities or towns. Unfortunately we are not able to deliver directly to farms.

Unfortunately we don’t offer deliveries over weekends or public holidays. Please plan accordingly.

Shops

Stock Clearance Portal is an online shop which is available 24/7. Our Outlet shop will be re-opening soon at the following address,
Boy Louw and Nic Botha Street
Leeuwkuil
Vereeniging, 1930

How do I buy from Stock Clearance Portal?

The Stock Clearance Portal is an online shopping experience. If you want to buy a product online, please follow these steps,

  • Complete the Register page www.stockclearanceportal.co.za/register.html
  • Search for your product in the top search bar
  • Selected the product you are looking for
  • Update the quantity to the amount you need
  • Click on the ADD TO BASKET button
  • Click on the trolley icon (top right corner)
  • Check if the contents in your trolley are correct
  • Select between Normal Delivery or Collection at Order Type
  • Accept the Terms & Conditions
  • Click on the SUBMIT YOUR ORDER button
  • You will now be directed to the payment page

How do I pay for my order?

After you have submitted your check out, you will be directed to the payment page. Here you can choose between EFT payment and credit card payment.

Credit and Debit card: You will need to fill out your card number, card expiry date, name on card, CVC number and email address.
Please complete the prompts.

EFT: On the Stock Clearance Portal website we make use of the SID payment system. It is a secure instant EFT payment method that allows you to make quick online payments without a credit card.

  • First you select your bank
  • Then you log into your online banking through SID
  • Complete the payment

Contact Details

For collections of online orders
58 Maple Street
Pomona
Kempton Park, 1619
Tel: +27 (0)10 045 0700 Email: scp@prodist.co.za

Mon - Fri: 07:30 AM to 16:00 PM
Customer Service closed over Weekends and Public Holidays.

Order Tracking

To track your order please contact our offices for more information. Please quote your order reference number.
Telephone : +27 (0)10 045 0700
Email : scp@prodist.co.za

Prices and Discounts

The prices on the Stock Clearance Portal website are inclusive of VAT and is the final prices (before delivery is applied). The prices on our website offer you the best possible prices with some up to 70% off the normal retail price. Unfortunately we don’t offer special prices for bulk ordering.

Refunds & Returns

You are eligible for a refund or return in the following circumstances,

  • The item you received from us is incorrect than what you ordered.
  • The item you received is damaged.
  • Your order has been duplicated.
  • There is an item missing from your order.
  • You ordered the wrong product. (Please note, this option includes a 15% handling fee.)

In the case of the above, please complete the form on our Returns page
Refunds will take about two weeks to complete, due to investigation from our credit department.

Stock Availability

Due to the nature of our business, most of the products will be discontinued after they have sold out. This will be communicated to you accordingly through our sales representatives. Visit our website regularly to keep up to date with new and existing deals.

Please note that some of the products may have damaged packaging. However, this doesn’t subtract from the quality of the item.

Stock availability based on prior orders already allocated in the system.

delivery package opened
Prices shown are VAT inclusive
The quantity ordered needs to be in multiples of the Pack Size number
Delivery to a street address in South Africa will be free for an order value of more than or equal to R500
Deliveries only in South Africa
The delivery charge for an order smaller than R500 will be R65.00
Deliveries will normally take place within 2-4 working days

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